5 Star Service Excellence

“There is only one boss, and whether a person washes car for a living or heads up the biggest corporation in the world, the boss remains the same. It is the customer!”

– Sam Walton –

If Bill Gates or Jack Ma walked into your workplace today, how would you behave? If you are like most people, you would drop whatever you were doing and approach them, smiling, ready and eager to serve them. If Siti Nurhaliza walked into your boutique, you would immediately show her the latest and finest available in your shop. If Robert Kuok was on the phone asking questions, you would do whatever you could to get him his answers. 

What about the rest of your customers? Perhaps you may treat them exactly the same way. Or perhaps, that would not happen. In general, customer service has become an over-used corporate jargon and rarely lived up to.

This intensive, hands-on, activity driven program teaches skills that focus on providing service excellence at all touch points with any customers. It helps sharpen the skills of even experienced customer service representatives, empowering you to take advantage of every service opportunity and
aggressively expand your business professionally. By providing you with a rigorous training environment, your active participation in our program will enable you to apply and sustain your learning to a point of forming winning habits. You will have the ability to create the greatest positive impact at every given opportunity when facing your customers every time.


Class Size: Preferably 20 persons

5-Star Customer Service Excellence

focuses on the following areas:

Active listening

Communication

Contribution

Discovery questioning

Relationship building

Training Outcome

After completing the program, you should be able to:

  • Create a new relationship with time and results
  • Deliver a service experience that leaves a positive, lasting impression on the customer’s mind
  • Develop strategies for dealing with difficult customers
  • Have an in-depth understanding of your customers
  • Use various customer service strategies to develop winning solutions for your customers

Customer Services

5 Star Service
Excellence

Customer Relationship Management

Customer Service Telephone Skill

Delighting Customers and Management Customer Dissatisfaction

Customer Services

After completing the training, you should be able to:

5 Star Service Excellence

Customer Relationship Management

Customer Service Telephone Skill

Delighting Customers and Management Customer Dissatisfaction

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