5 Star Service Excellence

“There is only one boss, and whether a person washes car for a living or heads up the biggest corporation in the world, the boss remains the same. It is the customer!”

– Sam Walton –

If Bill Gates or Jack Ma walked into your workplace today, how would you behave? If you are like most people, you would drop whatever you were doing and approach them, smiling, ready and eager to serve them. If Siti Nurhaliza walked into your boutique, you would immediately show her the latest and finest available in your shop. If Robert Kuok was on the phone asking questions, you would do whatever you could to get him his answers. 

What about the rest of your customers? Perhaps you may treat them exactly the same way. Or perhaps, that would not happen. In general, customer service has become an over-used corporate jargon and rarely lived up to.

This intensive, hands-on, activity driven program teaches skills that focus on providing service excellence at all touch points with any customers. It helps sharpen the skills of even experienced customer service representatives, empowering you to take advantage of every service opportunity and
aggressively expand your business professionally. By providing you with a rigorous training environment, your active participation in our program will enable you to apply and sustain your learning to a point of forming winning habits. You will have the ability to create the greatest positive impact at every given opportunity when facing your customers every time.


Class Size: Preferably 20 persons

5-Star Customer Service Excellence

focuses on the following areas:

Active listening

Communication

Contribution

Discovery questioning

Relationship building

Training Outcome

After completing the training, you should be able to:

Customer Service

  • 5 Star Service Excellence
  • Customer Relationship Management
  • Customer Service Telephone Skill
  • Delighting Customers and Management Customer Dissatisfaction

Management Effectiveness

  • High Impact Leadership
  • Effective Leadership Skill
  • Effective Middle Management
  • Business Acumen for Managers
  • Creating Performance Excellence for Growth
  • Supervisory Programme
  • Breakthrough Thinking

Personal Development

  • Emotional Quotient (EQ)
  • Mind Training for Productivity
  • Performance Management-Personal Effectiveness
  • Personal Excellence Programme (PEP)
  • Positive Self Development
  • Productivity with Brain-in-Mind
  • Speed Reading
  • Stress and Health Management

Profilling

  • Communication and Relationship Using D.I.S.C.

Sales & Marketing

  • High Impact Selling Skills
  • High Impact Presentation Skills
  • Neuro Linguistic Programming (NLP) for Sales
  • High Impact Sales Team Management
  • Winning Negotiation

Quality Management

  • 5S Housekeeping Implementation & Auditing System
  • Quality Awareness for Operators/Supervisor
  • ISO 9001 Awareness & Internal Audit

English Programme

  • Business English @ Work (Customisable to Industry)
  • Business Writing and Email Writing Skill
  • High Impact Business Writing

Effective Communication

  • Communication and Relationship in The Workplace
  • Communication and Results in The Workplace
  • Winning Business Relationships
  • Power Communication in NLP

Languages

  • Mandarin
  • Japanese
  • Korean
  • Thai
  • German
  • French

How we work for you:

Our 4C Approach

How we work for you:

Our 4C Approach

CONVERSE

Let’s meet up and just converse to understand more about your business and organisation needs’ challenges, and goals,

CUSTOMISE

Once we have met, we will start our work at once to customise a plan that fulfils your organisation needs.

CREATE

Upon confirmation on the plan, we will create the details of the programme as per agreed strategy and plan.

CULTIVATE

Lastly, we will cultivate the lesson plans to gain maximum impact on the targeted audience.

Professional Corporate Training Provider
In Malaysia

Our experience, collectively and individually has been in the following areas: