Business English @ Work (Customisable to Industry)

“You can have brilliant ideas, but if you can’t get them across, your ideas won’t get you anywhere.”

– Lee Iacocca –

In business, written communication is needed as a permanent record of what was said, to whom, by whom, and on what date. Whether a person is writing a memo, an e-mail message, or a letter, information must be presented in a way that focuses the reader’s attention and sustains the person’s interest. Clearly written letters and memos make a positive impact on the recipient. Writing that is so clear it can’t be misunderstood brings the desired response, saves time and increases productivity.


Class Size: Preferably 20 persons

Business English @ Work (Customisable to Industry)

focuses on the following areas:

Strategy Planning

Action Execution

Work Culture Cultivation

Accountability

Leadership

Training Outcome

After completing the program, you should be able to:

  • to help you upgrade your writing skills by equipping you with the tools to effective business writing
  • to teach you how to prune your writing so you convey messages more clearly and quickly using fewer and effective words
  • to guide you through the steps of editing your writing for greater impact and clarity.

English Programme​

Business English @ Work (Customisable to Industry)

Business Writing and Email Writing Skill

High Impact Business Writing

Customer Services

After completing the training, you should be able to:

5 Star Service Excellence

Customer Relationship Management

Customer Service Telephone Skill

Delighting Customers and Management Customer Dissatisfaction

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