Most customer service practitioners know how to converse, but they will struggle when coming to ways in improving on their own communication competencies and effectiveness as well as leading customer relationship management to improve. This is especially true when they attempt to move from relationship to a more professional approach to servicing a customer. More often than not, when a customer service practitioner faces a prospect in unfamiliar scenarios, they become ineffective for reasons ranging from a lack of personal confidence to inadequate communication techniques in handling the customer. This customer service development program is specially designed for customer service portfolios and offers you a holistic approach that helps to ensure that you are able to service effectively as well as lead others to achieve new levels of success at the marketplace. Emphasis is given to the mindset of the customer service practitioners as well as refining the communication techniques of the individuals.
Class Size: Preferably 20 persons
focuses on the following areas:
After completing the program, you should be able to: