Customer service and Telephone Skill

“The telephone give us the happiness of being together yet safely apart”

– Mason Cooley –

Talking with a customer on the phone can often be a difficult task. Without seeing an individual’s face, messages can become muddled and meanings misinterpreted. Effective telephone communication skills result in more productive relationships that lead to better customer service and perhaps increased sales. Especially in the post-pandemic times, distant communication is highly needed in the market and one of the norms in the new normal in every one’s daily life. 

Class Size: Preferably 20 persons

Customer service and Telephone Skill

focuses on the following areas:

Communication

Negotiation

Problem solving and decision Making

Relationship Management

Service mindset

Training Outcome

After completing the program, you should be able to:

  • Acquire fundamental skills in customer service management and managing key accounts
  • Communicate and negotiate effectively about service issues and solutions to both internal and external customers
  • Create a loyal relationship between the customer and your company’s brand and what it represents
  • Cultivate a “Can Do!” service-oriented mindset
  • Utilize a professional and standardized approach in servicing customers

Customer Services

5 Star Service
Excellence

Customer Relationship Management

Customer Service Telephone Skill

Delighting Customers and Management Customer Dissatisfaction

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