Businesses around the world are increasingly frustrated at the prospects of having to create and sustain their market advantage and having to realize that far too often, it is their own workforce that seems to be their Achilles’ heel in moving ahead. What makes most business models falter is often not the design of the system itself but the people behind the process.
The best leaders today emphasize the holistic approach to handle communication issues and handles customers dissatisfaction. You will learn new techniques while refining existing methods in dealing with difficult conversations, regardless of source.
This intensive, hands-on, activity driven program teaches skills that focus on dealing with difficult conversations from customers. By providing you with a rigorous training environment, your active participation in our program will enable you to apply and sustain your learning to a point of forming winning habits. You will have the ability to create the greatest positive impact at every given opportunity when facing difficult or challenging conversations every time.
Class Size: Preferably 20 persons
focuses on the following areas:
After completing the program, you should be able to: