Delighting Customers and Management Customer Dissatisfaction

“To effectively communicate, we must realize that we are all different in the way we perceive the world and use this understanding as a guide to our communication with others.”
– Anthony Robbins –

Businesses around the world are increasingly frustrated at the prospects of having to create and sustain their market advantage and having to realize that far too often, it is their own workforce that seems to be their Achilles’ heel in moving ahead. What makes most business models falter is often not the design of the system itself but the people behind the process.

 The best leaders today emphasize the holistic approach to handle communication issues and handles customers dissatisfaction. You will learn new techniques while refining existing methods in dealing with difficult conversations, regardless of source.

This intensive, hands-on, activity driven program teaches skills that focus on dealing with difficult conversations from customers. By providing you with a rigorous training environment, your active participation in our program will enable you to apply and sustain your learning to a point of forming winning habits. You will have the ability to create the greatest positive impact at every given opportunity when facing difficult or challenging conversations every time.


Class Size: Preferably 20 persons

Delighting Customers and Management Customer Dissatisfaction

focuses on the following areas:

Communication

Conflict resolution

Contribute

Influence

Relationship Building

Training Outcome

After completing the program, you should be able to:

  • Build relationships effectively
  • Develop the power of perspective
  • Improve your personal style of communicating
  • Resolve conflicts professionally
  • Understand and employ the communication process effectively

Customer Services

5 Star Service
Excellence

Customer Relationship Management

Customer Service Telephone Skill

Delighting Customers and Management Customer Dissatisfaction

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