ISO 9001 Awareness & Internal Audit

“System thinking without systems thinker will change nothing”
– Derek and Laura Cabrera –

Certification to ISO9001 provides the company a platform to address Customers’ & Stakeholders interest. The ISO9001:2008 QMS specified a tried and successful approach in promoting quality and enhancing customer centric amongst team members “if applied correctly”.


To fully utilize this management “tool”, front line managers & executives, should have a clear understanding of this international standard, its intent and various ways to fulfill these requirements. Understanding the principles behind ISO9001:2008 Quality Management System gives the organization a meaningful journey while fulfilling corporate, customers as well as stakeholders requirements.


Class Size: Preferably 20 persons

ISO 9001 Awareness & Internal Audit

focuses on the following areas:

Strategy Planning

Action Execution

Work Culture Cultivation



Training Outcome

After completing the program, you should be able to:

Quality Management​

5S Housekeeping Implementation & Auditing System

Quality Awareness for Operators/Supervisor

Customer Services

After completing the training, you should be able to:

5 Star Service Excellence

Customer Relationship Management

Customer Service Telephone Skill

Delighting Customers and Management Customer Dissatisfaction

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