Quality Awareness for Operators/Supervisor

“System thinking without systems thinker will change nothing”

– Derek and Laura Cabrera –

This course is to enable the company to understand, develop and implement an in-house Quality Audit program that fulfills the requirements for Internal Quality Audit.


Internal Quality Audit serves as a management tools to ensure the continuing appropriateness and effectiveness of the quality system implemented and identify areas for continuous improvement.


Class Size: Preferably 20 persons

Quality Awareness for Operators/Supervisor

focuses on the following areas:

Strategy Planning

Action Execution

Work Culture Cultivation



Training Outcome

After completing the program, you should be able to:

Quality Management​

5S Housekeeping Implementation & Auditing System

ISO 9001 Awareness & Internal Audit

Customer Services

After completing the training, you should be able to:

5 Star Service Excellence

Customer Relationship Management

Customer Service Telephone Skill

Delighting Customers and Management Customer Dissatisfaction

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